The NEXRAD Operational Support Facility in Norman, Okla., an agency of the Departments of Commerce, Transportation and Defense, will add several new jobs through a new five year, $50 million task order for support services. The order is the largest to be awarded using a new, innovative government procurement system that supports small businesses, takes a solutions-based rather than product or service based approach and eliminates paperwork by utilizing electronic Internet-based processes.

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Several employees of the NEXRAD Operational Support Facility in Norman recently received the Oklahoma Federal Executive Board’s Employee of the Year Award.

The annual tribute recognizes public administrators in Oklahoma whose careers exhibit the highest standards of excellence, dedication and accomplishment. The award is sponsored by the Oklahoma Chapter of the American Society for Public Administration, a nationwide nonprofit educational and professional organization.

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Managers of all federal help desks are invited to attend a free Federal Help Desk Forum on Tuesday, Feb. 29 at the Washington D.C. Convention Center in Washington, D.C. The forum will feature a full day program of help desk industry leaders offering a broad perspective on today’s help desk industry and practices, as well as networking sessions designed to promote exchange of ideas among similar federal help desks.

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Members of the National Oceanic and Atmospheric Administration’s Next Generation Weather Radar (NEXRAD) Operational Support Facility in Norman were awarded medals for their outstanding achievements recently.

Daryl Covey, section chief for field support, and Terrell Ballard, section chief for electronics maintenance, representing the NEXRAD Hotline Team, accepted the Silver Medal Dec. 7 from U.S. Department of Commerce Secretary William Daley at a ceremony in Washington, D.C. The team was recognized for developing and leading the WSR-88D (NEXRAD) Doppler weather radar hotline in providing world-class customer service.

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Federal employees providing support for systems or services through a help desk are invited to take advantage of a new resource, the Federal Help Desk Registry, by registering their help desks on the World Wide Web at www.fedhelpdesk.osf.noaa.gov. This registry is not limited to computer systems help desks but is meant to address all federal help desk sites, regardless of the type of system or service involved. Federal help desks cover a wide range of subjects and most if not all federal agencies, such as the Weather Service’s Next Generation Weather Radar hotline and the White House hot lines for policy assistance, provide a wide variety of user support and real time consulting.

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Vice President Gore’s Hammer Award for reinventing government will be awarded today to a team of radar troubleshooters from the National Oceanic and Atmospheric Administration, Air Force Weather Agency, and U.S. Navy who keep the nation’s Doppler weather network running.

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